Housekeeping checklist template
Housekeeping is a timed job with a fixed standard, which makes it the easiest cleaning work to write down and the hardest to fake. This sheet follows the order a room attendant actually works: strip, bathroom, bedroom, final pass — sixty-five minutes of task time for a standard twin.
Before the visit
- Check the room status before you knock
- Count the linen going in
- Confirm the day's amenity standard
- Know which rooms are stayovers, not departures
After the visit
- Count the linen going out and reconcile
- Report maintenance immediately, not at the end of the shift
- Mark the room ready only once you have looked from the doorway
Strip and set up
- Strip linen and towels into the bag, count them4 min
- Bin the rubbish, check under the bed and behind the headboard3 min
- Open the window or run the extractor1 min
Bathroom
- Toilet and surround5 min
- Shower or bath and screen7 min
- Basin, counter, mirror, chrome polished5 min
- Amenities restocked to the standard3 min
- Floor mopped out of the room3 min
Bedroom
- Bed made to the house standard7 min
- Dust all surfaces, lamp shades and headboard6 min
- Glassware and cups replaced3 min
- Wardrobe: hangers counted, shelves wiped3 min
- Vacuum, edges and under the bed7 min
Final pass
- Switches, handles, remote and phone wiped3 min
- Room checked from the doorway at eye level2 min
- Card or sign-off left, cart restocked3 min
Strip first, always
Stripping before anything else does two things: it gets the laundry moving while you clean, and it uncovers the damage and the left-behind items while you still have time to report them.
Count linen out loud into the bag. A room attendant who counts is the difference between a linen loss figure of one per cent and one of eight.
Bathroom before bedroom
The bathroom carries the dwell times and the wet work, so it starts first and finishes while you do the bedroom. It is also the room a guest judges the property on, which is why it gets the largest single block of minutes on this sheet.
Colour-code the cloths. A restroom cloth that reaches a bedside table is the failure that ends contracts — see the four-colour microfiber system.
Writing the house standard down
'Made to the house standard' means nothing until somebody photographs it. Pin one photograph per room type by the linen store: bed, towel fold, amenity layout. That single sheet of paper removes most of the training time from a new starter's first week.
The sign-off line at the bottom of this sheet exists so a supervisor spot-check has something to check against. Spot-check one room in ten, not every room — the point is that attendants know a check can happen.